Privacy Policy

Our commitment to your privacy

Balanova takes data protection seriously. This policy explains what personal information we may collect, how we use it, and the rights you have regarding your data. We collect only what's necessary, hold it carefully, and never sell it to third parties.

If you have any questions about how we handle your data, please get in touch.

1. Data we collect

We may collect the following categories of personal data:

• Contact information

  Name and email address provided when you submit our contact form. This is used solely to respond to your enquiry.

• Usage data

  With your consent, analytics cookies may collect data on pages visited, time spent, and navigation paths. This data is aggregated and non-identifying.

• Cookie and preference data

  Your cookie consent choices are stored locally in your browser via localStorage. These are not transmitted to us.

• Client-provided financial data

  If you engage our services, you may share transaction histories and financial records. These are handled under a separate service agreement with strict confidentiality obligations.

2. Legal basis for processing

• Consent — for optional cookies and marketing communications, where you've given explicit agreement.
• Legitimate interests — for essential cookies, security, and responding to contact form submissions.
• Contractual necessity — where processing is required to fulfil a service agreement you've entered into.
• Legal obligation — where applicable law requires us to retain or process certain data.

3. How we use your data

• To respond to enquiries submitted via our contact form.
• To deliver and improve the quality of our accounting services.
• To understand how our website is used and improve its content (analytics, with consent).
• To fulfil legal or regulatory obligations where applicable.
• We do not use your data for unsolicited marketing without your explicit consent.

4. Data sharing and third parties

Balanova does not sell personal data. We may share data with:

• Analytics providers (e.g. Google Analytics) if analytics cookies are accepted — subject to their privacy policies.
• Advertising platforms if advertising cookies are accepted, for measurement purposes.
• Professional service providers bound by confidentiality obligations, where necessary to deliver our services.
• Legal or regulatory authorities where required by applicable law.

5. Data protection measures

• Data transmitted to and from our services uses encrypted connections (HTTPS).
• Client financial records are handled with strict access controls and confidentiality obligations.
• We retain personal data only as long as necessary for its original purpose, or as required by law.
• In the event of a data breach that poses a risk to your rights, we will notify affected parties promptly as required by applicable regulations.

6. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — to receive a copy of the personal data we hold about you.
• Right to rectification — to correct inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data in certain circumstances.
• Right to data portability — to receive your data in a structured, commonly used format.
• Right to object — to processing based on legitimate interests.
• Right to withdraw consent — at any time, for processing based on consent.

To exercise any of these rights, please use our contact page.